Refund Policy

We want you to be satisfied with your purchase. Please review our refund guidelines below to understand how refunds and returns work at our store.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund:

• The request must be submitted within 7 days of receiving your order.
  
  

• Items must be unused, unworn, and in the original packaging.
  
  

• A photo or video of the item may be required to validate your claim.
  
  

Certain items may be exempt from refunds, such as intimate goods, swimwear, clearance items, and personalized products.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately with:

• Your order number
  
  

• Photos/videos showing the issue
  
  

Once verified, we will offer a replacement or refund at no additional cost.

3. Change of Mind or Wrong Size/Color Ordered

For returns due to personal preference (change of mind, wrong color/size ordered):

• Customers are responsible for return shipping costs.
  
  

• Return shipping may involve sending the product to one of our international warehouses, which can be costly.
  
  

We recommend reviewing product descriptions and sizing charts carefully before ordering.

4. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Items marked “Final Sale”
  
  

• Digital items or downloadable products
  
  

• Gift cards
  
  

• Items damaged through misuse, improper care, or accidents

5. Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider
  
  

• Contact us so we can assist further
  
  

Agreement

By completing a purchase on our website, you acknowledge that you have read and agreed to this Refund Policy.